Refund and Returns Policy – Eleana Voulgaraki

Fortsakis.gr supporting e-Commerce gives you the opportunity, through the completeness of the descriptions which it posts on its pages, to enjoy the privilege of direct contact with the products available on your computer screen quickly and easily.

Wanting to highlight the benefits of using the internet in our daily markets, we list below the terms and conditions for the return of defective or non-defective products.

A. Returns of Products due to wrong delivery.
In all cases in which other than the sold are delivered, by type or quantity or a property is missing which has been previously agreed in writing by sending an email to info@eleanavoulgaraki.gr or telephone contact at 2821045096 with fortsakis.gr the customer returns the products to check and find the error.

The return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging within 10 calendar days from delivery .

The products should be in excellent condition in their original packaging and have all the labels on them. Products that have been used or washed are not returned.

B. Returns of defective products.
In case it is found that the item has a manufacturing defect, if this is confirmed by the company that provides the guarantee of good construction and quality, the following applies:
The return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging within a period of 14 calendar days from delivery after sending an email to info@eleanavoulgaraki.gr or telephone contact at 2821045096.

The products should be in excellent condition in their original packaging and have all the labels on them. Products that have been used or washed are not returned.
The return of the products will be done either by personal and transport means of the company or by courier. The costs of returning the products to the company as well as the costs of returning to the customer are borne by the customer.

After the return of the products, the defect reported by the customer is checked and then contacted to inform him about the results of the check. If the defect is found, replacement of the product, otherwise cancellation of the transaction in case the replacement is not possible in a reasonable time and can not be found from fortsakis.gr another product of corresponding or better characteristics or equivalent value for replacement. In case of cancellation of the transaction, the refund of the initial purchase is made in the same way as the initial payment of the customer to fortsakis.gr .

In particular, in case of debit by credit card, the company will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer without any responsibility of fortsakis.gr now. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the contract. In the case of cash payment, if the customer had chosen the option “collection from the store”, it will be refunded to him from the company’s store. In case of payment by bank transfer, a reverse bank transfer will be made from the company’s accounts to the customer.

In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of this claim. against the customer.

C. Returns of products considered defective upon delivery (DOA):
The return of the products, which are considered defective upon delivery (DOA) will be accepted within seven 7 calendar days from the delivery to the customer after sending an email to info@eleanavoulgaraki.gr or telephone to 2821045096. At the same time, the product must not be damaged and must have all the original documents that accompanied the product (eg VAT, Retail, etc.) and its complete packaging. In these cases the following applies:

The product is received and checked to determine the defect reported by the CUSTOMER.
Provided that they have been previously received and checked by fortsakis.gr, the item will be replaced with a similar new one, or in case of unavailability with another new product of similar quality and price, otherwise in p

In case the customer does not want a replacement, a refund of the original purchase will be made to the customer. The refund is made in the same way as the initial payment of the customer to fortsakis.gr.
In particular, in case of debit by credit card, fortsakis.gr will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer without any responsibility. company now. Fortsakis.gr after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the contract. In the case of cash payment, if the customer had chosen the option “collection from the store”, it will be refunded to him from the company’s store. In case of payment by bank transfer, a reverse bank transfer will be made from the company’s accounts to the customer.
Shipping costs for both the return of the products to the COMPANY and the return to the CUSTOMER of the replaced product are borne by the COMPANY.

D. Return of non-defective products – Right of unjustified withdrawal by the customer.

The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from the delivery after sending an email to info@eleanavoulgaraki.gr or telephone to 2821045096. The withdrawal is made under the following conditions:

This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition. The return of the item is accepted, only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.

The declaration of withdrawal is exercised in writing or electronically and the company is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it.

Following the withdrawal statement, the company is obliged to return the price received within a maximum of 14 days from the receipt of the products.

The refund to the customer will be made by the same means by which the initial collection was made. Specifically in the case of debit by credit card as follows: in case until the withdrawal and return of the item the price has been paid to the company by the Bank, the company will be obliged to inform the Bank about the cancellation of the transaction and the bank will proceed with each act provided for on the basis of the contract drawn up with the customer. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the contract. In the case of cash payment, if the customer had chosen the option “collection from the store”, it will be refunded to him from the store where he received the product. In case of payment by bank transfer the return will also be made by bank transfer to the same account of the customer.

The customer is responsible to compensate the company if he made use other than that which is necessary to determine the nature, the characteristics of the products in the period until the declaration of withdrawal. In case of opening the packaging or any use of the products, their value is automatically reduced as the product is classified as used and the customer must compensate the company for reducing the value of the product. The reduction of the value from the opening of the package and consequently from the characterization of the product as used is examined on a case by case basis and is determined by the company and is usually in the range of 30% -60%. Fortsakis.gr has the right to agree with the customer its compensation even with mutual set-off.

SAFE PRODUCTS

The products available from fortsakis.gr are accompanied by written instructions for use and warranty